- OperatorNovatrix SRL
- Established2024
- Games Library14,000+ titles from 55+ providers
- Withdrawal Speed0-24 hrs (crypto & e-wallets)
Information we may collect
The information collected depends on how you use 24Casino and the services available through the website. Some information is provided directly by you, while other information is collected automatically when you browse the website or use your account. We try to collect information that is relevant to the purposes for which it is used.
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, account login details, contact details and preferences. We may also keep information contained in messages, support requests, complaints or other communications. This information helps us create and administer your account, provide assistance, confirm account ownership and communicate about the services.
Identity and verification information
To help meet verification, security and responsible service requirements, we may ask for information or documents that confirm your identity, age or other account details. This may include copies of identity documents, information obtained during verification checks and records of the checks performed. Verification information is handled for account security, anti-fraud measures, compliance with applicable obligations and the prevention of unauthorised use.
Payment and transaction records
If you make a deposit, withdrawal or other transaction, we may handle payment-related information and records of account activity. Depending on the payment method, this can include transaction references, amounts, dates, payment status and information needed to identify or reconcile a payment. We use these records to process transactions, investigate discrepancies, prevent misuse, provide account support and meet record-keeping obligations. Payment providers may handle payment details under their own privacy terms.
Technical, device and usage information
When you access the website, we may collect technical information such as your internet protocol address, browser type, operating system, device type, general location information, language settings, access times, pages viewed and information about how features are used. We may also receive information about errors, security events and the way your device interacts with the website. This information supports website operation, troubleshooting, security monitoring, fraud prevention and service improvement.
We may receive information from service providers or other sources where this is necessary for verification, payment processing, fraud prevention, website operation or another lawful service purpose. We expect information received from such sources to be handled consistently with this Privacy Policy and applicable requirements.
How we use personal information
24Casino may use personal information for the following purposes. The particular purpose will depend on the information involved, the service you request and the circumstances in which it was collected.
- To create, maintain and administer your account, including confirming your identity and helping you access available features.
- To provide customer support, respond to questions, investigate complaints and communicate about account activity or service matters.
- To process deposits, withdrawals and other transactions, and to maintain accurate financial and account records.
- To carry out identity, age, security, anti-fraud and anti-money-laundering checks where these are relevant to the service or required for compliance.
- To detect, prevent and investigate suspected fraud, money laundering, account misuse, unauthorised access, collusion or other harmful or unlawful activity.
- To comply with legal, regulatory, court, law enforcement and other official requirements that apply to the business or the services.
- To monitor the performance, reliability, accessibility and security of the website, applications and related systems.
- To understand general usage trends, test features, fix technical problems and improve the website and customer experience.
- To send service messages, such as account notices, security alerts, transaction updates, policy information and other communications needed to operate the account.
- To send marketing communications where permitted and where the required permission or other lawful basis applies.
We do not treat marketing consent as a requirement for receiving essential account or service communications. If you no longer want promotional messages, you can withdraw your consent or ask us to stop marketing communications. You may still receive important non-promotional messages connected with your account, security, transactions or the operation of the website.
Sharing information
Personal information may be shared where reasonably necessary for the purposes described in this Policy. This can include sharing with technology providers, payment service providers, verification and fraud-prevention providers, customer support providers, professional advisers and other suppliers that help operate the website. These providers should only use information for the services they perform or as otherwise permitted.
Information may also be disclosed when needed to protect users, the business, the website or the public; to investigate suspected misconduct; to enforce applicable terms; or to respond to a valid legal or official request. If the business or part of its operations changes ownership or structure, information may be transferred as part of that transaction, subject to appropriate handling requirements.
Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and to use the information for the purposes for which it was collected.
Security, storage and retention
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should also take care with your login details and device.
You are responsible for keeping your account credentials confidential and for notifying support if you believe that your account has been accessed without permission. We may take steps to verify your identity before discussing an account or acting on a request. This helps protect personal information from unauthorised disclosure.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, why it was collected, whether there is an ongoing account or dispute, security needs and applicable obligations.
Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law or for other legitimate record-keeping, dispute resolution, fraud prevention or security purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.
Accuracy and account information
We rely on you to provide information that is accurate, complete and current, and to update it when circumstances change. Keeping account details up to date can help prevent delays with verification, support and transactions. We may ask for additional information where needed to confirm a requested change or protect the account.
